Communicate and resolve internal and external customer problems via email
With FogBugz support feature you can:
- Centrally manage and keep on top of large volumes of customer emails
- Efficiently handle issues between multiple departments, in particular support and development teams.
- Reduce the volume of emails received
- Handle multiple mailboxes through FogBugz.
Keep control of all emails
Intelligent auto-sorting of incoming emails so that they go straight to the relevant team or member's inbox.
- Due dates are set automatically to ensure customers are updated in a timely manner.
- Emails become cases, which you can then prioritize, assign, track, and of course, reply to.
FogBugz help desk and issue tracking that allows you to manage emails and track issues across multiple customers and departments. Unlike conventional support software, both development and support teams can collaborate and resolve customer issues in a single tool.
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Group similar problems so you can understand how many customers are affected by each issue. Create a knowledge base of your product, with FAQs and community user groups to batch specific customer resources together.